Client Relation / Front Desk Analyst at BluePoint Global Services Limited

Details:

• Manages the client relations management tool for adequate Group business insight
• Maintain organized calendar to show the scheduled activities of the Executive Management team
• Ensure that all meetings, appointments and travel arrangements for managers are well scheduled, planned, well-coordinated and well documented
• Resolves customer issues and complaints through in and out-bound telephone calls
• Address all customer issues and complaints
• Transfers calls to relevant staff or departments
• Ensures adequate reception and welcome of customers and guests
• Greet customers with friendly smile, offer assistance and be helpful in a positive manner
• Processes visitor check-in and checkout information
• Interact with guests checking in/ out, phones, guest & staff demands and issues whilst determining which has priority over the other
• Files guest records