Specialist Process Design & Implementation at 9Mobile

Job Summary       

• Implement the standardization of processes through the use of best in class business process modelling frameworks
• Monitor and execute evolution of business process through the process maturity cycle to achieve improved customer experience
• Support organizational change through a process model that highlights effective stakeholder alignment/relationship and inter-dependency management
• Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence
• Implement improvement initiatives & collaborating with user departments on the implementation and deployment of processes
• Design and recommend programs for continuous process knowledge awareness to improve quality across the organisation
• Champion continuous application of standard systems and tools in managing processes
• Implement and support business analysis for projects by implementing the model of eliciting, analyzing, documenting, modeling and validating business requirements      

Principal Functions       

• Execute process identification to deployment schedule and coordinate its methodical operation.
• Facilitate the adherence of process standardization across the organization to achieve conformity
• Support systematic identification of process maturity status to continually improve process efficiency
• Support process validation and requirements gathering and facilitate stakeholders buy-in focused on achieving organizations objective
• Facilitation of projects /programs key processes and make recommendations to the Project owner
• Facilitate awareness and educate stakeholders to ensure processes are transformed and made operational thereby achieving organization's objective
• Facilitate various quality team within theorganization to achieve the one team one mission goal
• Implement the delivery of strategic projects by engaging stakeholders in the identification and deployment of strategic process that will sustain the operational life cycle of implemented projects
• Support the implementation of identified process improvement initiatives
• Support collation of risk, audit and allbusiness report and prioritize implementation of recommendations
• Support in Measurement and analysis ofprocess awareness level through periodic reports based on documented assessmentthus identifying acceptable method of process deployment
• Support in executing Quality Management performance improvement processes
• Support in Designing programs / workshops to effectively communicate Business process management system and mores to both internal and external customers
• Support in designing and implement various process knowledge management programmes in line with industry best standard
• Implement the continual improvement oforganization business process management structure to achieve operationalexcellence enhancement of productivity.
• Facilitate the implementation of ServiceLevel management framework for the purpose of maximizing vendor relationshipmanagement
• Support improving teams deliverablesthrough coaching and training initiatives
• Recommend programs for the continuous development of quality teams to enhance productivity.
• Execute Identification, analysis and documentation of solution requirements to create a business requirements document
• Facilitate requirement validation and testing while managing changes to requirement to ensure user requirements are transformed into required output and made operational thereby achieving stated objective

Educational Requirements       

• Bachelor's degree
• Post-graduate degree, MA/MBA/MSc will be an added advantage.

Experience,Skills & Competencies       

• Three (3) to Five (5) years post NYSC work experience
• Cross-cultural understanding
• Customer Focus and complaints handling skills
• Networking & relationship building
• Communication
• Flexibility and adaptability
• Drive forachievement/results
• Problem Solving
• Work Discipline
• Planning & Organising skills
• Team Leading  Influencing
• Knowledge of Telecommunications Process Standards
• Industry awareness & business acumen
• Working knowledge of process modelling tools
• Document management
• Building & presenting business cases
• Team building
• Workshop skills