Specialist; Process Design at 9Mobile

Job Summary       
Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence

Principal Functions  

• Execute process identification to deployment schedule and coordinate its methodical operation.
• Support process validation and requirements gathering and facilitate stakeholders buy-in focused on achieving organizations objective
• Facilitation of projects /programs key processes and make recommendations to the Project owner
• Facilitate awareness and educate stakeholders to ensure processes are transformed and made operational thereby achieving organization's objective
• Support collation of risk, audit and all business report and prioritize implementation of recommendations
• Support the measurement and analysis of process awareness level through periodic reports based on documented assessment thus identifying acceptable method of process deployment
• Provide support in Designing programs / workshops to effectively communicate Business process management system and mores to both internal and external customers
• Facilitate the implementation of Service Level management framework for the purpose of maximizing vendor relationship management
• Implement the continual improvement of organization business process management structure to achieve operational excellence enhancement of productivity.      

Educational Requirements       

• First degree in a relevant discipline from a recognized university.      

Experience, Skills & Competencies      

• Three (3) to Five (5) years post-NYSC work experience.
• Process Design and Analysis
• Data Gathering and Analysis
• Problem Solving
• Presentation/Facilitation
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work