Card Support Officer at Stanbic IBTC

Job ID: 24398
Location: Lagos Island

Job Details

• Group Information Technology systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

• E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards solutions, FinacleInternet Banking, Telephone Banking, Finacle USSD

Key Responsibilities/Accountabilities

• Management and support of the Bank’s Postilion Front End Processor (FEP), Postilion Portal, Postilion Office, Postilion Realtime and other auxiliary systems Switching system uptime and availability above 95% at any given time
• Customer satisfaction around card issuing system as well as system uptime above 95%
• Channels Integration and Postilion Application implementation, Support, Support banking application projects relating to eChannels
• 90% Successful project delivery around Cards and payment applications
• Timely resolution of e-Channel applications incidents raised within the agreed SLA
• 95% remedy SLA met
• Administration and support of e-Payment solutions e.g. PayDirect, WebPay and REMITA,
• 95% successful rate across all payment platforms

Preferred Qualification and Experience

• First Degree in IT and Computer Sciences
• 1-2 years experience in Information Technology (IT Operations)
• MSQL server administration
• Chartered Institute of Business Analyst

Knowledge/Technical Skills/Expertise:

• Integrate Patterns Between Systems
• IT Applications
• Technical Analysis
• Proficent Application Knowledge for Support
• Strong analytical and problem solving skills
• Excellent customer relationship and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels