Case Worker Supervisor at COOPI - Cooperazione Internazionale

Background

• COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.
• COOPI’s aim is to support the most basic and pressing needs of communities affected by the violence. Despite the challenges presented by the security situation and the remoteness of the area, COOPI is providing a multi-sectoral emergency response to the victims of Boko Haram focused on food security, nutrition, protection and education.

Scope of the Vacancy

• The Case Worker Supervisor acts as the focal point of a specific geographical area), and within that area, monitors the case management daily activities and the efficiency and effectiveness of the team of Case Workers and Community Support Case Workers.
• He/She is accountable for the monitoring of the cases and will propose possible change in the team configuration depending on the actual case load in the designated geographical location.

Main Duties / Responsibilities
Under the direct supervision of the Project Manager and the Protection Officer, he/she:

• Supervises, supports and leads the Case management team during the day by day activities in the assigned geographical area (Case workers and Community support workers);
• Monitors the day by day activities, for example ensuring all registered children’s cases are properly managed, according to the guidelines, the available referral pathway and service mapping;
• Leads trainings for community leaders, government social workers and case workers on Case Management and Child Protection in Emergencies under request of the Protection Officer;
• Supports the Child Protection Officer and Data-entry clerk in the data-entry activities for the cases of the geographical area assigned (ex. interpreting the forms and explaining the cases);
• Communicates regularly with the Protection Officer for updates on achievements and challenges;
• Directly communicates effectively with other caseworkers as part of conducting individual case management;
• Collects the reports from the assigned geographical area and supervises the overall integrity and uniformity of methods among the different areas of works and teams;
• Supports the Protection Officer in raising gaps and recommendations both regarding external issues and possible ones with the collaborators;
• Actively contributes to the case management activities filling the forms, assessing the needs, dealing with the beneficiaries like all the other Case Workers do;
• Actively contributes in training the partners (social workers of the institutional stakeholders);
• Ensures the daily activities’ monitoring focusing on the quality of the work, security, interpretation and reporting of possible changes of the social context.
• Ensures that all documentation for Case management of Unaccompanied and Separated Children is conducted and filed according to required standards;
• Collects and documents success stories for reports;
• Adopts standard operating procedure for the Child Protection and case management system and data management protocols;
• Upholds COOPI’s mission and Charter of Values;
• Follows and enforces all COOPI codes of conduct and policies (globally and in-country);
• Performs any other necessary action related to the position to achieve the objectives of the project and of COOPI in Nigeria if requested by the Protection Officer;
• Participate in the field work of the nutrition survey (impact assessment)
• Perform any other action related with the position needed to achieve the objectives of the projects and of COOPI Nigeria if requested by his/her supervisor.

Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:

• Bachelor Degree in Education, Social Sciences or other relevant field
• Prior experience (at least 2 years) working in complex emergency context as Case worker
• Fluency in English
• Knowledge and significant experience in training and supervision processes
• Good communicator, strong listening capacity, open minded, proactive and creative
• Respectful and inclusive of individual and cultural differences
• Good analysis and problem-solving capability, and effective reporting writing skills
• Excellent Microsoft Office applications skills (Excel, Word, Power point, Emails, Skype, Web researchers)
• Knowledge of and adherence to COOPI Code of Conduct, understands other international development guidelines
• Knowledge of the local language (Hausa and Kanuri)

Preferred:

• Good knowledge of the intervention area/s and local context.