Billing Support Engineer at Lorache Consulting Limited

Responsibilities

• Ensures proper integration and testing between the billing system and our various online portals like online payment gateways, Shops, and KYC platforms.
• Investigates Tickets < Operations issues and CDRs that could not be rated on a daily basis
• Works closely with vendors to resolve trouble tickets
• Works closely with vendors to manage system upgrades and enhancements
• Responsible for entering customer and carrier rates accurately.
• Responsible for entering Discounts, Incentive, and commissions accurately
• Responsible for accurate billing of all customers and Entire Customer Management and Subscriber Management.
• Responsible for scheduling each billing cycle in our case daily –Auto-renewals and ensuring it goes out on time without issues.

Requirements

• 4-Year Technical Degree or B. Tech Degree.
• 6 years of experience in running billing systems in the telecommunications industry
• Demonstrated ability in troubleshooting billing issues
• Must have experience in Telecom billing.
• Very experienced with Linux, and Windows Operating Systems
• Proficient in web standards and technologies: HTML/XHTML, CSS, JavaScript, Databases: Oracle 10g, 11g, 12c; MySQL
• Demonstrated ability in making sure time of solutions and ability to work on Change requests and Projects.
• Experience with My SQL and Oracle databases and MS Skills (Access, Microsoft SQL Server, etc.) is a plus.