Billing Support Engineer at TalentPool Nigeria

Job Description

• Technical Expertise & Hands-on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
• Billing Support Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
• Provide end to end L2 / L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
• Analysis of Events / Renewals/ Service/System in error, provide work around solutions
• Overall knowledge of the E2E application, systems & solution for their application suite.
• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
• Accountable for meeting & improving SLA & KPIs for their application suite.
• Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
• Support on work allocation (shifts, rotas)
• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.

Requirements

• Candidates should possess a Bachelor's Degree
• 4 - 6 Years of experience in Telecom Billing and Strong in handling backend systems.
• Functional Area: IT Software - Application Programming, Operations & Maintenance.
• Role Category: Operations, Automation, Telecom Billing Domain
• Key Skills: Payment Gateway integration / Middleware / Unix / Shell Scripting / SQL / My SQL/ORACLE / PHP Larvel / Soap & Rest API.