Boutique Manager at Alfred & Victoria Associates

Job Summary

• A Boutique Manager oversees the daily store operations, aiming to reach sales targets and maintain smooth operations.
• They are responsible for managing staff, setting sales objectives and guidelines, delegating responsibilities to employees, and solving complex issues and concerns should there be any to ensure customer satisfaction.
• They must also communicate and negotiate with suppliers, securing supplies, and building positive business relationships in the process.
• Moreover, as a boutique manager, it is essential to lead staff to reach goals while implementing store regulations and policies.

Job Duties

• Oversee daily retail operations, ensuring the boutique maintains a welcoming environment and operates efficiently.
• Develop and implement sales strategies to meet or exceed sales targets, including promotional events and discount offers.
• Manage inventory levels, including ordering new stock, conducting regular inventory audits, and deciding on product discontinuations.
• Hire, train, and supervise boutique staff, ensuring they provide exceptional customer service and adhere to store policies.
• Handle customer complaints and issues, providing resolutions that maintain positive customer relationships and uphold the boutique’s reputation.
• Analyze market trends and customer preferences to inform the selection of merchandise and visual merchandising displays.
• Coordinate with marketing to promote the boutique through various channels, including social media, email newsletters, and local advertising.
• Oversee the maintenance and appearance of the boutique, arranging for repairs and updates to fixtures, lighting, and decor to enhance the shopping experience.

Requirements

• Bachelor's Degree in Business or related field.
• Minimum of 5 years successful retail management experience.
• A Boutique Manager must be dependable, disciplined, self-driven, enterprising, and efficient.
• Ability to lead and motivate a team.
• Thorough knowledge of sales, marketing and customer service principles.
• He/she should also possess excellent written and oral communication, good leadership skills, effective merchandising and strong organization skills; multi-tasking abilities, and knowledgeable in the products being sold.
• Boutique managers should also be able to motivate people; have good eye for aesthetics; and be proficient with the use of computers and software such as MS Word, MS Excel, MS PowerPoint, and MS Outlook.