Business Manager at Ascentech Services Limited

Your Job is to manage all aspects of day to day store operations to ensure that customers and business expectations are met and/or exceeded within the business strategy. You are also responsible for creating brand visibility and managing same by creating a lasting impression on the Customer.

Reports to:  National Business Manager

Direct reports: Assistant Business Manager, Sales Associate and Sales Trainee

Job description

• Ensure outlet is opened for business operations as scheduled on a daily basis
• Maintain outlet ambience in line with best practices for cleanliness, arrangement, music and other requirements.
• Induction and training of new associates on policies, procedures, products and services
• Train and develop team member capabilities for effective service delivery in line with customer, company and brand expectations
• Daily banking operations in line with cash management policies and procedures
• Develop local sales strategy in line with global strategy and techniques to enrich the customer’s experience
• Recommend sales strategy in line with local customer behavior and/or trends in order to ensure that all set sales targets are met
• Monitor delivered merchandise, ensure stock taken is accurate and maintain reorder levels in line with trends and customer preferences
• Recording daily transactions, daily stock and financial bank reconciliation

Inventory & Promotions:

• Keep accurate records of store goods, sales figures, requests, discounts and markdowns
• Preparing daily, weekly and monthly reports. May have to submit other unscheduled reports
• Build, manage and maintain customer database for CRM purposes
• Keep customers abreast of store products, discounts, promotions and services
• Manage store expenses, avoid waste of company resources, be alert for securities breaches like customer theft
• Ensure adherence to the company’s operational policies and procedures
• Ensure the effective, efficient and prompt delivery of service to internal & external customers
• Effectively manage own team to ensure store/outlet sales targets are met
• Support external consultants/vendors on all store/outlet exercises e.g. stock takes, appraisals, store fit-out, repairs etc
• Identify brand-building areas and execute same
• Ensure uniformity and consistency of brands in-store
• Travel from time to time to other May Brands stores
• Ensure staff maintain a professional working environment at all times
• Other duties as assigned by management

Qualification

• First degree or equivalent education
• Minimum 5 years post NYSC work experience with at least 2 in a supervisory or managerial position
• Training on Customer Service, Financial management will be an advantage
• Retail training will be an advantage

Skills

• Excellent communication skills
• Service oriented
• Organised and pays attention to detail
• Proactive and self leading
• Team player
• Inventory management or willingness to learn
• Accounting skills and/or willingness to learn
• Smart personal appearance
• IT Competence
• Good team player
• Excellent oral and written  communication skills
• Good interpersonal skills
• Enthusiastic, Adaptable and flexible
• Willing to take on additional responsibility
• Comfortable with Information Technology
• Proficient in MS Word & Excel. Access will be an advantage
• A passion for premium brands