Business Support Officer at UnifiedTrust Network

Job Summary

UnifiedTrust Network (UTN) is building Africa's foremost security and trust infrastructure service offering AccessGate- An estate security solution deployed across Nigeria; Secure Access Layer- a verified access system for workers and contractors; and Digitization- transforming manual identity and compliance processes into secure digital workflows. As our Business Support Officer, you will be the operational backbone of the company; bridging teams, managing workflows, supporting client relationships, and ensuring the business runs efficiently at every level. This is a high-impact generalist role for someone who thrives in a fast-moving startup environment and is equally comfortable drafting a report, onboarding a client, or coordinating a cross-functional project.

Key Responsibilities

Operations & Administration

• Manage day-to-day business operations, including scheduling, documentation, vendor coordination, and office administration.
• Develop and maintain internal process documentation, SOPs, and operational workflows.
• Track and report on key business metrics and operational KPIs to the Head of Strategic Operations and leadership team.
• Coordinate procurement of tools, subscriptions, and resources needed across teams.

Sales & Client Support

• Support the sales team with proposal preparation, pitch deck formatting, and client documentation.
• Assist with enterprise client onboarding; coordinating between product, compliance, and the client.
• Manage client communications, follow-ups, and relationship touchpoints to ensure client satisfaction.
• Maintain CRM records, track pipeline stages, and produce regular sales activity reports.

Strategy & Partnerships

• Conduct market research and competitive analysis to support business development decisions. 
• Assist in preparing materials for investor updates, partnership meetings, and regulatory engagements.
• Support partnership coordination with government agencies, gig platforms, and enterprise clients.
• Track deliverables and timelines across strategic projects and flag risks to leadership early.

People & Cross-functional support

• Support HR functions including recruitment coordination, onboarding logistics, and staff documentation.
• Serve as the connective tissue between product, sales, compliance, and leadership teams.
• Plan and coordinate internal team meetings, retreats, and external business events.

 Compliance & Confidentiality

• Handle sensitive information with strict confidentiality. 
• Ensure compliance with NDPC and company data protection policies. 
• Adhere to company ethics, compliance, and operational standards. 

Requirements

• Bachelor’s degree in a STEM field, Business Administration, Management, or related discipline.
• Graduate with up to 2 years of experience in a business support, operations, or administrative role.
• Demonstrated ability to manage multiple priorities simultaneously.
• Strong written & verbal communication skills, Customer service orientation and time management skills
• Report Writing and Documentation
• Proficiency in Google Workspace, Microsoft Office, CRM and project tools (Notion, Trello, or similar).
• Experience working in a startup, tech, or fintech environment is a strong advantage.
• Familiarity with Nigerian regulatory landscape (NDPC, CBN, NIMC) is a plus.

What we're looking for

• A self-starter who takes ownership without being told twice.
• High attention to detail especially with documents, data, and client communications.
• Someone who is equally comfortable in the weeds and in the boardroom.
• Discretion and integrity when handling confidential business and client information.
• A genuine interest in UTN's mission to build trust infrastructure for Africa.
• Resilience and adaptability in a fast-paced, early-stage environment.

BENEFITS

• Flexible working hours and a Hybrid work arrangement
• Supportive work environment
• Opportunities for professional development and growth

CONTRACT TERMS

• This role includes a 3-month probationary period, after which a satisfactory performance review leads to a permanent contract with a salary review.