CCTV Technical Support Engineer at Dahua Technology

Job Summary:

We are seeking a highly skilled and detail-oriented CCTV Technical Support Engineer with expertise in creating Bills of Quantities (BOQ) using AutoCAD to join our dynamic team. The ideal candidate will play a crucial role in providing technical support for our CCTV systems and will be responsible for preparing accurate BOQs for projects. The successful candidate should possess strong troubleshooting skills, excellent communication abilities, and a deep understanding of CCTV technology.

Responsibilities:

• Provide technical support for CCTV systems, including installation, maintenance, and troubleshooting.
• Diagnose and resolve technical issues related to CCTV hardware and software.
• Collaborate with field technicians and clients to ensure efficient system operation.
• Stay updated on industry trends and emerging technologies in CCTV systems.
• Utilize expertise in CCTV systems to prepare accurate and detailed Bills of Quantities (BOQ) for projects.
• Collaborate with project managers, engineers, and other stakeholders to understand project requirements.
• Ensure BOQs comply with project specifications, standards, and regulatory requirements.
• Provide support in the procurement process by assisting with vendor selection and cost estimation.
• Maintain comprehensive documentation for all CCTV systems, configurations, and modifications.
• Create and update technical manuals, guidelines, and training materials for end-users and technical staff.
• Document BOQs in a clear and organized manner, ensuring accuracy and completeness.
• Conduct training sessions for end-users and technical staff on the operation and maintenance of CCTV systems.
• Provide ongoing technical support and guidance to internal teams and external clients.
• Collaborate with cross-functional teams to enhance overall system performance.
• Perform quality checks on CCTV installations and configurations to ensure adherence to standards and specifications.
• Participate in regular audits and inspections to identify areas for improvement and implement corrective actions.

Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• Proven experience in CCTV technical support and BOQ preparation.
• Strong knowledge of CCTV hardware, software, and networking.
• Proficiency in creating detailed and accurate Bills of Quantities (BOQ) using AutoCAD
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.
• Certification in relevant CCTV technologies is a plus.