CCTV Technical Support Technician at Dahua Technology

Role Description

• Perform necessary repairs and replacements of faulty components or parts in CCTV devices, such as cameras, DVRs (Digital Video Recorders), NVRs (Network Video Recorders), cables, connectors, and power supplies.
• To provide on-site support and be responsible for addressing customer concerns and resolving technical issues related to CCTV systems while providing exceptional customer service.

Qualifications

• Minimum of 2 years of experience in the installation, configuration, maintenance, and repair of CCTV systems and related hardware and software.
• A degree or Diploma in Electronic Engineering, Computer Science, or a related field is preferred.
• Excellent understanding of TCP/IP networking, routers, and switches.
• Knowledge of firewalls, network security, and network diagnosis is an added advantage.
• Ability to troubleshoot and resolve technical issues and communicate technical information effectively to both technical and non-technical individuals.
• Proven track record of meeting or exceeding customer satisfaction and support-related goals.
• Experience working independently, managing schedules, and prioritizing to meet customer needs.
• Strong attention to detail, and excellent problem-solving skills.