Cinema Manager at WosAm Arena

Job Description

• Are you passionate about the cinema industry? Do you have strong leadership skills and a knack for delivering exceptional customer experiences? Wosam Arena Limited is seeking a dynamic and enthusiastic individual to join our team as a Cinema Manager.
• As the Cinema Manager, you will be responsible for overseeing the day-to-day operations of our cinema and ensuring the highest level of service for our patrons.

Responsibilities

• Oversee all aspects of cinema operations, including staff management, scheduling, and performance evaluations.
• Ensure the highest standards of customer service are maintained at all times, exceeding guest expectations.
• Monitor and maintain the cleanliness and appearance of the cinema, including auditoriums, common areas, and facilities.
• Manage ticket sales, concessions, and box office operations to maximize revenue and profitability.
• Collaborate with the marketing team to develop and implement promotional activities and events to drive attendance and increase customer engagement.
• Monitor and analyze key performance metrics, such as ticket sales, attendance, and customer feedback, to identify areas for improvement and implement appropriate strategies.
• Develop and maintain positive relationships with film distributors, suppliers, and other external stakeholders.
• Stay updated with industry trends and competitor activities to remain competitive in the market.
• Ensure compliance with health and safety regulations, company policies, and legal requirements.
• Handle customer inquiries, complaints, and escalations in a professional and timely manner.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 5 years work experience.
• Previous experience in cinema management or a related field is preferred.
• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Strong customer service orientation with a focus on delivering an exceptional guest experience.
• Exceptional communication and interpersonal skills to effectively interact with customers, staff, and external stakeholders.
• Proven ability to work in a fast-paced environment and handle multiple priorities simultaneously.
• Strong analytical and problem-solving skills to identify and address operational challenges.
• Proficient computer skills, including knowledge of cinema management software and Microsoft Office Suite.
• Flexibility to work evenings, weekends, and public holidays as required by the business.