Client and Partner Engagement Manager at HELP

Responsibilities

• Creates, develops, and leads strategy on client/partnersourcing, client management, client engagement and driving client retention. 
• Identifies, pitches, negotiates, and closes partnerships on behalf of HELP.
• Manages client/partnership pipeline and cultivate relationships with HELP clients/partners.
• Manages the entire product life cycle from client/partner’s requests=, through to client support and to ensuring successful client/partner experience and translates clients’/ partner requests executable work items across the teams at HELP Station.
• Identifies and manages timely responses to client’s request and provides escalation management on behalf of HELP Station. 
•  Manages client & customers feedback collection methods and provides a system for receiving these feedbacks and turning them into action items.
• Collaborates with internal teams in product, technology development, marketing, and etc. to design new products or improve existing product features.
• Uses both qualitative and quantitative data and market research to identify new clientele in the market, conduct sales forecasting and various product pricing.

Performs all other duties as required.