Clinical Hub Ambassador - Community Health Worker at mDoc Healthcare

The position:

• In this position, you will be a part of the team cohort providing direct (virtual and in person) self-management support services to members via our innovative self-management model.
• You will be expected to follow evidence-based guidelines for care while contextualizing to the needs of the members.
• The Hub Ambassador will work in person 5 days a week including Saturdays and will be responsible for members/ individuals and will work in collaboration with other members of a virtual team to help them meet their wellness and health needs.
• The hub ambassadors work with individuals and navigate them through their care journey at our NudgeHubs while encouraging them to take a lead role in their wellness by providing them with tools and support to make the right kinds of lifestyle modifications.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centered care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence.
• We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
• You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely as well as in person.
• You must be responsive to their needs and willing to be adaptive.

Key Responsibilities

Hub Management:

• Oversee daily operations of the health hub, ensuring a welcoming and efficient environment.
• Coordinate health education sessions, screenings, and other health-related activities.
• Ensure the hub is stocked with necessary supplies and educational materials.

Community Engagement:

• Build and maintain strong relationships with community members, local leaders, and other stakeholders.
• Conduct outreach activities to promote hub services and health education programs.
• Collect and address feedback from community members to improve service delivery.

Healthcare Delivery:

• Provide primary healthcare services, including health assessments, basic treatments, and referrals.
• Educate community members on self-care practices, disease prevention, and healthy lifestyles.
• Assist in the implementation of telehealth services and digital health tools.

Requirements:

• Community Health Extension Workers (CHEW)/ or Clinical Auxillary Nurse required
• Nursing/midwifery, psychology, counseling, health education, exercise science, nutrition and dietetics, etc. preferred but not required
• Minimum 2 years of experience working as a CHEW in health promotion, chronic illness management preferred.
• Excellent verbal and written communication skills
• Ability to actively support, communicate, and teach the unique culture and values of mDoc
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology
• Passion for improving health care experience, outcomes and costs
• Interest in reviewing and responding to patient and population health data
• Fluency in English required.
• Strong communication and "person-centered" skills