Commercial Manager at Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO)

Purpose of the Job

• To oversee the support of Nigerian Electricity Supply Corporation (Nigeria) Limited [NESCO (Nigeria) Limited]’s corporate goals by designing and promoting new products and services that will support corporate and business goals such as sales, customer connections, revenue collection, efficient & effective billing, and customer service and to achieve growth through efficient marketing strategies.

Key Duties and Responsibilities
The Commercial Manager shall therefore be responsible, but not limited, for the following:

• Developing and launching new products and services and carrying out sensitization campaigns for both internal and external customer consultants so that all are familiar with the product.
• Monitoring and evaluating the performance of existing and new products
• Negotiating contracts with third (3rd) Party service providers; seeking approvals by Management, and facilitating the signing of agreements/contracts.
• Negotiating with large investors on issues such as; new connections, charges and conditions of supply and lead times.
• Handling large customer grievances/complaints on issues to do with policy, to ensure that swift actions are taken.
• Handling key customer service issues that involves key customers and bodies e.g., Chamber of Commerce, etc.
• Reviewing and recommending prices for new connections and tariff; that includes preparing proposals and recommendations for changes to pricing policies for Management approval.
• Carrying out efficient and effective metering operations.
• Identifying potential areas /technologies available, in line with policies that can be implemented to achieve demand-side management efficiencies.
• Developing a promotion plan, conduct promotion and engage in marketing for the demand side management and energy efficiency campaigns.
• Ensuring that Customers service and new products and services meet established standards.
• Developing, Managing and implementing efficient & effective billing and revenue collection strategies to ensure reduction of Aggregate Technical, Commercial and Collection (ATC&C) loss to electricity supply industry acceptable levels.
• Developing annual budget; monitoring its performance according to actions plans and targets for the Department.
• Participating in the strategy formulation of the whole corporation and providing inputs to assist come up with a road map for the corporation.
• Designing and formulating Divisional Business strategies and short- and long-term sales forecast in liaison with the rest of the Departments.
• Carrying out any other duties as assigned by the Managing Director/Chief Executive Officer from time to time

Minimum Educational & Professional Qualifications, Experience and Knowledge

• Bachelor’s Degree in Electrical Engineering, Business Administration, Commerce, or Marketing and a Master’s Degree in Business Administration, Commerce, or Marketing.
• Applicants must have ten (10) years’ practical experience in an electricity supply industry/field in a busy environment, out of which at least five (5) years should be at a manager level in Marketing/Customer Service-related work, preferably in electricity distribution, sale and retail.
• Relevant Professional Body Membership
• Knowledge and understanding of Electricity Generation, Distribution, Retail & Sale market.
• Have strong management experience and strong business acumen with ability to see the big picture and plan out details.

Attributes and Competencies:

• Impeccable skills in Microsoft office packages (Excel, Word, PowerPoint etc.)
• Effective verbal and written communication abilities
• The ability to manage time effectively in a high-pressure setting
• Excellent interpersonal skills
• Good Analytical Skills
• Critical-thinking and assertiveness abilities
• Detail-oriented personality
• The ability to operate effectively both independently and as part of a team