Customer Care Executive at Haul247

About the job

• Administer the collection and entry process of 400+ monthly orders from clients via daily calls.

Responsibilities

• Ensure all requirements of client's trips entered into the order entry systems are accurate i.e client, location, time of order, rates etc
• Work closely with existing and new businesses to ensure customer satisfaction.
• Source, Follow-up and share daily trip updates from Partner Support Executive & Logistics Analyst and share with customers via all communication channel (Phone Call, Email, WhatsApp)
• Consistent update of customer feedback and information, and share weekly, bi monthly updates.
• Escalate and resolve all service problems by clarifying the customers complaint, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction and adjustment and following up to ensure resolution.
• Support with time management of order processing via strong partnership with Operations team.
• Propose solutions to management on recurring issues collated from customers and analyze customer needs.

Qualifications

• BSc. Mass Communication
• Minimum of 3 years of experience as a Customer Support, Customer Service, Customer care executive
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Listening skills
• Being proactive
• Innovative, evolving methodologies for efficient service delivery
• Problem-solving skills
• Must be people oriented