Customer Care Executive at Montero Group

Job Summary

• The Customer Care Executive is responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
• This role involves handling communication through various channels and maintaining a positive relationship with customers.

Responsibilities 

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer complaints and provide appropriate solutions.
• Maintain detailed and accurate records of customer interactions.
• Provide product and service information to customers.
• Collaborate with other departments to address customer needs.

 Requirements

• National Diploma (OND) in any course of study.
• Proven customer service experience.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using customer service software and tools.