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Tati Consults specializes in providing bespoke HR consultancy services and solutions to SMEs across Nigeria. Our team has been carefully chosen to ensure we provide you with a complete HR Service, wealth of knowledge and sound advice, spanning all areas of HR and the end-to-end employee lifecycle.
Job Summary:
The Customer Experience Manager is responsible for designing and implementing strategies to improve the overall customer experience. This role involves understanding customer needs, developing programs to enhance satisfaction, and ensuring that all customer interactions reflect the company’s commitment to exceptional service. Additionally, the Customer Experience Manager will be responsible for setting up the customer experience department and training team members to deliver superior service.
Key Responsibilities:
Customer Experience Strategy:
Department Setup:
Team Training and Development:
Customer Feedback and Insights:
Cross-Functional Collaboration:
Customer Support:
Program Development:
Performance Metrics:
Innovation and Continuous Improvement:
Qualifications:
Preferred Qualifications:
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