Customer Service Graduate Trainee at Tizeti Network Limited

Requirements:

• University degree or HND with a 2.1/Upper Credit, minimum.
• 0-2 years’ Experience in a customer facing role
• Fluency in the English Language, other Nigerian languages will be an added advantage.
• Excellent oral and written communication skills
• Must possess essential customer service skills – empathy, patience, attention to details, etc.

Job Role

The Customer Service Representative, CSR will be primarily responsible for answering all incoming calls and emails, from customers who want to make inquiries, request, complaints etc. about Tizeti’s products and services.

Key Responsibilities:

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Identify and escalate issues promptly to team lead/supervisor/manager.
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate department
• Document all call information according to standard operating procedures
• Provide customers with information about packages on products or services.
• Follow up customer calls where necessary.
• Upsell products and services.
• Complete call logs and reports
• Perform other tasks and duties as assigned by superiors periodically.