Customer Service & Inventory Management at Jibs-Ray Nigeria Limited

Job Summary:

• We are seeking a detail-oriented and organized Customer Service Personnel with strong skills in inventory management, order processing, and auditing kitchen operations tjoin our restaurant team.
• The ideal candidate will have a solid understanding of bookkeeping principles, proficiency in Excel, and experience in managing inventory, processing orders, and auditing kitchen practices.
• This role is critical tensuring financial accuracy, inventory integrity, and the smooth operation of our restaurant.

Key Responsibilities:

Inventory Management & Bookkeeping:

• Maintain accurate financial records
• Record daily and weekly financial transactions, including sales reports, expenses, and payments.
• Monitor and manage inventory levels tensure adequate stock without overstocking.
• Conduct regular inventory counts and reconcile discrepancies.
• Track inventory usage and generate reports on stock levels and turnover rates.
• Coordinate with line manager tplace orders and manage deliveries.
• Implement and maintain inventory control systems and procedures.
• Analyse inventory data tidentify trends and make recommendations for improvements.

Order Processing:

• Process customer orders accurately and efficiently.
• Coordinate with kitchen and dispatch rider tensure timely and accurate order fulfilment.
• Monitor order status and resolve any issues or discrepancies.
• Communicate with customers regarding order status, delays, or any necessary adjustments.
• Maintain order records and generate reports on order trends and performance.

Auditing Kitchen Operations:

• Conduct regular audits of kitchen operations tensure compliance with health and safety regulations.
• Monitor food quality, preparation processes, and kitchen cleanliness.
• Review and audit kitchen staff performance and adherence tstandard operating procedures.
• Identify areas for improvement and work with kitchen management timplement changes.
• Maintain detailed records of audit findings and follow up on corrective actions.

Excel Proficiency:

• Utilize Excel tcreate and maintain spreadsheets for financial tracking, inventory management, and order processing.
• Develop and use Excel formulas, pivot tables, and charts tanalyze data and generate reports.
• Ensure accuracy and integrity of all data entered intExcel spreadsheets.

Additional Tasks:

• Perform any other tasks assigned by management tsupport the restaurant's overall operations.

Qualifications:

• Proven experience as a bookkeeper, stock/store keeping, inventory manager, or similar role in a restaurant or retail environment.
• Proficiency in Excel and other Microsoft Office applications.
• Strong understanding of bookkeeping principles and financial reporting.
• Experience with inventory management systems and procedures.
• Excellent organizational and time-management skills.
• Strong attention tdetail and accuracy.
• Ability tcommunicate effectively with team members and customers.
• High level of integrity and ability thandle sensitive financial information.

Education:

• Bachelor's degree or HND in Financial Bookkeeping, Business Administration, or a related field preferred