Customer Service Lead at LD&D Consulting

Key Responsibilities:

• Manage and lead a team of customer service representatives and specialists.
• Develop and implement customer service policies and procedures.
• Ensure customer satisfaction and provide professional customer support.
• Maintain an orderly workflow according to priorities and set targets.
• Compile and analyze customer service reports to drive improvement.
• Communicate with clients and resolve any issues as efficiently as possible.

Minimum Requirements:

• Bachelor’s degree in Business Administration, Communications, or a relevant field.
• At least 5 years of experience in customer service, with a minimum of 2 years in a leadership role.
• Proven track record of managing and directing a customer service team.
• Strong command of CRM software and MS Office suite.
• Excellent written and verbal communication skills in English.