Customer Service Representative at FOAK Business Solutions Limited

Job Description

• The role holder will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Tasks

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries both in person and over phone calls.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Act in the capacity of a cashier at any point required.

Requirements

• Minimum of two (2) years’ experience as a customer service officer or representative.
• Appropriate tertiary education - Ordinary National Diploma at the minimum requirement related to Banking & Finance / Business Administration / Accounting, etc would be an advantage.
• Advanced computer literacy. Proficiency with Microsoft Office – Word, Excel & Power point.
• Experience in computer tools and systems is a must.
• Ensure neat appearance as per Company’s dress policy.

Skills:

• Excellent customer service - oral and written communication skills.
• Good interpersonal and organizational skills.
• Ability to enjoy clerical and administrative work with good planning and numeric skills.
• Must demonstrate teamwork and good relationship skills to colleagues and third-party vendors.
• Must be ready to work in a flexible environment.
• Exceptional ability to multitask, work quickly and under pressure in a fast paced and multi-functional environment.