Customer Service Representative at Kuddy Cosmetics

Job Description

• Are you passionate about helping others and delivering exceptional customer service?
• We are looking for a dedicated and enthusiastic Customer Service Representative to join our dynamic team at Kuddy cosmetics

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues with empathy and professionalism
• Provide accurate information about products and services
• Process orders, returns, and exchanges efficiently
• Maintain customer records and update account information as needed
• Follow up with customers to ensure their needs are met
• Stay up-to-date with product knowledge and company policies

Qualifications

• High School Diploma or equivalent (associate or bachelor’s degree preferred)
• 1 - 4 years of customer service experience, preferably in a call centre or retail environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively
• Proficiency in using customer service software and Microsoft Office Suite
• Positive attitude and a strong work ethic
• Ability to work flexible hours, including weekends and holidays.