Latest Jobs at Esporta Suites Hotel and Resorts Ltd

Responsibilities

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Requirements and skills

• Minimum requirement of a National Diploma or B.Sc in any Management related discipline
• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills.

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Responsibilities

• Ensure ingredients and final products are fresh
• Follow recipes, including measuring, weighing and mixing ingredients
• Bake, grill, steam and boil meats, vegetables, fish, poultry and other foods
• Present, garnish and arrange final dishes
• Occasionally serve food
• Maintain a clean and safe work area, including handling utensils, equipment and dishes
• Handle and store ingredients and food
• Maintain food safety and sanitation standards
• Clean and sanitize work areas, equipment and utensils
• Execute opening and closing procedures
• Set up workstations with required ingredients and equipment
• Check the quality and freshness of ingredients
• Monitor station inventory levels
• Accommodate guests’ special requests
• Operate kitchen equipment such as broilers, ovens, grills and fryers

Requirements

• Knowledge of safety procedures, including safe temperatures at which ingredients must be kept.
• Ability to work as part of a team.
• Calm demeanor to work in a high-stress, fast-paced environment.
• Accountability for the dishes they prepare measuring up to the expectations of management and customers alike.
• Comprehension and organization to follow direct orders and recipes and to correctly prepare dishes to the standards of the restaurant.
• Manual dexterity and hand-eye coordination to handle tools, such as knife techniques for chopping, slicing, cutting and dicing.
• Ability to stand in one place for hours at a time, handle extreme heat and work shifts.