Customer Service Representative at Zenith Bank

Role Description

• This is a full-time hybrid role for a Customer Service Representative at Zenith Bank Plc in Lagos.
• The Customer Service Representative will be responsible for providing exceptional customer support, managing customer inquiries, ensuring customer satisfaction, and delivering a seamless customer experience.
• The role allows for some flexibility to work remotely.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Experience in Customer Service and Customer Experience
• Strong communication and problem-solving skills
• Ability to multitask and work effectively in a fast-paced environment
• Knowledge of banking procedures and services
• Proficiency in relevant computer applications
• Bachelor's degree in Business Administration or related field
• Previous experience in a similar role is a plus