Customer Success Intern at T40 Technologies

Job Description

• We are seeking a dedicated and proactive Customer Success Assistant to join our team.
• In this role, you will be responsible for providing exceptional customer support and ensuring our clients' success.
• You will assist with onboarding new customers, resolving inquiries, and maintaining strong customer relationships.
• The ideal candidate is a highly organized individual with excellent communication skills and a customer-centric approach.

Responsibilities
Include:

• Serve as the primary point of contact for customer inquiries and support requests.
• Assist in onboarding new customers and providing product demonstrations.
• Address customer concerns, resolve issues, and provide timely solutions.
• Proactively engage with customers to ensure their success and satisfaction.
• Collaborate with cross-functional teams to ensure smooth customer experiences.
• Monitor customer usage and identify opportunities for product adoption and expansion.
• Maintain accurate and up-to-date customer records and interactions in CRM software.
• Collect and analyse customer feedback to drive product improvements.
• Contribute to the development of customer support resources and knowledge base.

Requirements
You are a good fit for this role if you have;

• HND / Bachelor's Degrees in any field or Diploma with 0 - 1 year relevant work experience.
• Previous experience in customer service or support roles.
• Strong verbal and written communication skills.
• Excellent problem-solving and decision-making abilities.
• Empathetic and patient approach to customer interactions.
• Detail-oriented with strong organizational skills.
• Proficient in using customer support software and CRM platforms.
• Willingness to learn and adapt to new processes and tools.