Digital Account Manager at DarkGold Media

DarkGold is seeking an Account Manager who is passionate about DarkGold and serving creatives deeply. Account Managers take pleasure in getting to do it all at DarkGold, supporting on projects that cross all channels. Account Managers will work closely with Account Executives to help drive digital dollars by supporting and managing all client needs. They will work closely with internal teams to ensure deadlines are hit and campaigns go live in a timely fashion. The ideal candidate is a go-getter with high expectations for themselves. They are to look for ways to make operations more efficient and know how to get the best of their team's time. Looking for someone with a strong work ethic, can-do attitude and willingness to drive business. You will liaise with retail partners and proactively reach out to new businesses to achieve sales plans and cultivate strong relationships with clients.

 DUTIES:

• Plan, execute, manage and optimize all phases of the pre- and post-sale digital campaign process, including creating media plans, gathering campaign assets to send over to ad operations for trafficking, pacing, client reporting, flagging performance to different teams and end of campaign wrap up reports.
• Demonstrate diligence, attention to detail and adherence to best practices throughout the full digital campaign lifecycle [from pre-sale to post-sale]
• Maintain and organize campaign-specific materials in team’s shared document repository
• Account Manager is expected to respond to requests for proposals and manage proposal development.
• Proposal development includes recommending ad placements and content channels based on client’s campaign objectives; user data and audience metrics provided by Analytics; analyzing market trends; and working with the sales team to manage and pursue new business opportunities.
• Provide excellent white glove customer service experience to the client across all phases of the campaign.
• Ensure that the client is looped in with the key points of contact here at DarkGold, whether it be billing, revenue operations, marketing, analytics, edit, content etc.
• Start kick off calls with each agency/client to make all items are covered needed for a proper post sales campaign execution.
• Manage the delivery of creative assets, insertion orders, campaign artifacts, and all relevant campaign documentation in preparation for campaign launch
• Lead daily campaign maintenance, including internal questions regarding tracking and status of various campaigns
• Design post campaign wrap up reports for clients that accurately story-tells the successful metrics that will get clients to become repeat clients.
• Notify revenue operations on client’s reporting needs and make sure that these needs are be met.
• Read weekly pacing reports published by the revenue operations team and communicate out to the client any reallocation plans if need be to mitigate revenue at risk.
• Attend client meetings, as needed
• Own the execution, recognition and delivery of revenue closed by the sales team
• This position is both strategic and tactical in scope, requiring the Campaign Manager to independently generate strategic insights for the campaigns in his/her portfolio.

ESSENTIAL SKILLS

• Academic qualifications is not necessary, but a plus.
• Strong communication skills
• Ability to handle and juggle numerous requests under a sometime tight turnaround time
• Ownership mentality of making sure that agency, operations and other internal team are all on the same page.
• Ability to work with numerous account executives, prioritize workload and ensure a strong pre sales knowledge is clearly communicated externally and internally.
• Pleasant, team player attitude even during tight turn arounds.
• Ability to work with internal team such as revenue operations, marketing, sales, analytics and product to ensure proper knowledge transfer is amongst all team that touch pre-sales.

Perks

• Health insurance
• 20 days paid annual leave
• Work tool
• Flexible and remote work

Salary: N500k net/month