Driver Welfare Analyst at Max.ng

Welfare Operations

• Track Champion daily attendance and follow up on absent champions
• Monitor turnover and retention rates amongst Champions
• Appropriately attend to the requests of the Champions and follow through
• Track and respond to all champions personal events e.g. leave, birthdays, deaths, accidents, etc.
• Research and suggest Champions insurance options and HMO plans
• Follow through on Champions emergency issues e.g. Accidents, harassments, Law enforcement issues, etc. and escalate if necessary
• Collection of fees for HMO, Group Life and Accident, and other forms of insurance enforced
• Conduct exit interviews for champions, collate feedback and provide recommendations
• Collect and collate information from champions and provide feedback to supervisor on issues that can be resolved
• Conduct champion surveys and analyze the data as well continuously determine new ways to increase and ensure retention
• Implement recognition and appreciation programs across the organization
• Encourage champion networks and committees to foster a community.

Report and administration Management

• Implement stated team and company strategies, goals, objectives and procedures
• Use appropriate methods, frameworks and channels to carry out tasks
• Optimize processes for effective and efficient budget use
• Properly track, record and maintain champions information (hard and soft copy documentation)
• Prepare periodic and analytical reports for supervisor
• Update the Champions insurance and HMOs database
• Develop and suggest creative welfare strategies, and procedures, etc.

Data Analytics

• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Develop and implement databases, collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data resources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in complex data sets.
• Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Work with line manager to prioritize business and information needs.

Requirements

Skills and Abilities

• Strong interpersonal and communication(written and oral) skills
• Strong People Management skill
• Strong Administrative skill
• Employee engagement skill
• Empathetic and approachable
• Objective, understanding and resilient
• Detail oriented
• An ability to prioritise, plan and organise work in a busy environment
• Record/book keeping skills

Required Qualifications

• A degree in related fields, minimum of a HND
• Proven experience working in / knowledge of a recruitments or analyst role
• Demonstrated high computer literacy: particularly with programmes in Microsoft Office
• 1 year and above work experience

Benefits

• Competitive Pay & Benefits
• Premium Health Insurance Cover
• Consistent Learning and Development