Front Desk Officer / CS Representative at Gems Communications Ltd

Job Requirement

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.) 
• Generate sales leads
• Build sustainable relationships and trust with prospects through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Closely work with client service team to meet sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage clients
• Liaison with stakeholders: client services team, clients, IT, head of departments and CEO etc.
• Auxiliary function (applicable to all staff)