Operations Lead at Welcome2Africa

Job Summary:

Welcome2Africa International is seeking an experienced and results-driven Head of Operations to lead our administrative and operational functions, with a strong focus on project management and process optimization. This role will be pivotal in driving efficiency, overseeing cross-functional operations, and ensuring alignment with the company’s strategic goals. You will play a key role in digitizing workflows, coordinating projects, and managing resources to ensure the seamless execution of tasks and company initiatives.

Key Responsibilities:

Operational Management & Digitization:

• Oversee and manage the day-to-day operations to ensure smooth workflows, optimal resource utilization, and timely execution of tasks.
• Lead the assessment and implementation of digital tools to improve operational efficiency and reduce manual processes.
• Develop and maintain digital document management systems to improve organization and ease of access to key information.
• Standardize data collection, reporting, and performance metrics to facilitate informed decision-making and continual improvements.

Administrative Leadership:

• Supervise and streamline all administrative activities to maintain high standards of organization and resource management.
• Manage office facilities, equipment, and supplies, ensuring effective utilization of resources.
• Oversee vendor relations, negotiating contracts, and ensuring value for money in procurement and services.
• Organize travel logistics, accommodations, and event coordination for staff and external stakeholders.
• Lead the planning and execution of team-building activities, office events, and initiatives that promote collaboration and morale.

Project Management & Coordination:

• Coordinate and oversee company projects, ensuring they are completed on time, within budget, and in alignment with business objectives.
• Implement and maintain strong project management practices using digital tools to track progress and facilitate communication.
• Collaborate closely with internal departments to ensure smooth project execution, particularly with donor engagements and event planning.
• Identify and mitigate risks to ensure projects remain on track and meet established KPIs.

Team Leadership & Collaboration:

• Lead, mentor, and motivate a cross-functional operations team to achieve performance targets and drive operational excellence.
• Provide guidance and support to team members, fostering a culture of accountability and high performance.
• Facilitate effective communication across departments to ensure alignment of operational goals with overall company objectives.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Project Management, or a related field (Master’s degree preferred).
• 7+ years of experience in operations, administration, and project management roles, with demonstrated leadership and management capabilities.
• Strong organizational and project management skills, with a track record of delivering successful projects.
• Experience in implementing digital tools and solutions to streamline processes.
• Excellent problem-solving and decision-making skills, with a data-driven approach.
• Strong communication and interpersonal skills to foster collaboration across teams.
• Proficiency in project management software (e.g., Zoho Projects) and office productivity tools.

Compensation & Benefits:

• Competitive salary range: ₦150,000.00 - ₦250,000.00 per month
• Comprehensive benefits package