Front Desk Officer at First Excelsia

Job Description 

• Our client is seeking to hire a highly competent and organized a Front Desk Officer to join its dynamic team and contribute to its commitment to excellence.
• The ideal role holder will be responsible for scheduling appointments, handling inquiries via phone and email, maintaining records, providing administrative support and serving as the primary point of contact for clients and visitors.

Job Responsibilities

• Maintaining a tidy and welcoming reception area and ensuring a comfortable environment for clients and visitors.
• Assisting clients with inquiries, providing accurate information, and directing them to the appropriate departments or personnel.
• Managing appointments and scheduling for various departments and clients while ensuring an organized calendar.
• Maintaining accurate documentation of client interactions, appointments, and relevant information.
• Handling incoming calls, responding to emails promptly, and communicating promptly and professionally.
• Performing administrative tasks such as data entry, record-keeping, and managing office supplies.
• Ensuring strict adherence to industry regulations and confidentiality standards in handling sensitive client information.
• Monitoring and managing access to secure areas, following established security protocols.
• Collaborating effectively with various departments, contributing to streamlined workflows and operations.

Person Specification

• Minimum of a Bachelor’s Degree in Business Administration or a related field.
• Minimum of 3 years of experience as a Front Desk Officer in a professional and corporate environment or similar role.
• Ability to use Microsoft Office Packages such as Microsoft Word, Excel, and PowerPoint.
• Excellent customer service and problem solving skills.
• Excellent verbal and written communication skills.
• Organizational and time management skills
• Strong verbal and written communication skills.