Front Desk Officer at Norrenberger Financial Group

Job Description

• As the Front Desk Officer, your primary focus is to manage Front Desk Client services activities. As part of our Client Services team, you will play a significant role in curating and managing walk--in clients' first experience/impression of the organisation.
• We’re looking for a creative thinker with excellent communication and organisational skills to help us elevate our overall clients'experience.

Responsibilities

• Welcome visitors and clients, while channeling client's queries to the appropriate department/person.
• Provide administrative/secretarial support as and when needed
• Receive and Respond to correspondence.
• Provide prompt responses to customer inquiries.
• Communicating with customers through various channels.
• Support the client service team in resolving customer complaints.
• Maintaina database of customers and issuKYC forms to walk-in clients where necessary
• Keeprecords of customer interactions, transactions, comments, and complaints
• Providing feedback on the efficiency of the customer service process.

Requirements

• Minimum of a B.Sc in a relevant field
• 1 - 2 years experience.
• Good Interpersonal skills and Customer Service Orientation.
• Prior experience as a front desk officer, ideally in a financial services institution
• Excellent oratory, time & self-management skills.
• Ability to create and manage spaces that are engaging and welcoming.
• High interpersonal skills.
• Effective Communication and good command of written/spoken English
• Outstanding teamwork, communication, and customer service abilities.
• Basic Secretarial & Computer Skills.

Salary
N75,000 - N80,000 monthly