Front Desk Representative at HR-on-Wheels

Responsibilities:

• Assist the customer service manager to implement proper and excellent customer service delivery across all communication channels.
• Answer all questions related to the company’s products in a knowledgeable manner.
• Handle customer complaints; provide appropriate solution and alternatives within the shortest time limits.
• Identify and assess customer’s needs to achieve satisfaction
• Provide accurate pricing and delivery information to customers.
• Inform prospective and old customers of current promotions and discounts on company products.
• Implement departmental sales strategies to meet and/or exceed individual monthly and quarterly quotas.
• Gather Customer service-related data, carry out sales analysis and relevant surveys periodically.
• Keep proper records of customer interactions and transactions.
• Schedule and follow through on calls with prospective clients and current customers.
• Maintain a positive customer relationship and help customers identify the product of their needs.
• Provide customers with accurate, valid and complete information by using the right methods/tools..

Requirements

• Bachelor's degree in Communication or a related field.
• Minimum of 2 years experience as a Customer Service Representative or a related field
• Proficient use of CRM tool is an added advantage
• Ability to use Microsoft Suite tools (Word, Excel etc.)
• Problem solving skills.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Attention to detail and accuracy.