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Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices; the inception and growth of the business analysis profession; the promotion of best practices in IT service management; and disaster-proofing businesses through the planning and implementation of business continuity management practices. From deep roots serving construction and engineering clients, Procept's reach has spread across many industries and all levels of government, around the world.
Procept is recruiting to fill the position of Genesys Cloud Support Engineer, who will provide essential support to our partner's business operations, and you will be responsible for providing technical support and troubleshooting assistance to customers using the Genesys Cloud platform. You will respond to customer inquiries, identify, and resolve technical issues, and ensure customer satisfaction with the product. Additionally, you will collaborate with other teams, such as development and product management, to address complex problems and improve the platform's functionality and user experience.
Job Description
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