Glover Specialist - Nigeria at Glovo

YOUR MISSION

Join us as a Glover Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Recruit, train and onboard the entire fleet of Glovers (couriers) in the new city
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers
• Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
• Be responsible for all documentation and contracts of Glovers in the city
• Be there for the Glovers when they need support
• Take care of procurement, ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand
• Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager
• Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Communicate effectively with the local Operations Manager on customer support processes and operations
• Improve processes on behalf of Glovers through projects (when necessary)
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• Have previous experience in on-demand fleet management
• Good communicator with ability and agility to solve problems
• Being highly motivated to work for a fast-growing startup
• Basic Excel and Data Interpretation Skills
• Enjoy learning and adapting to new technologies
• Have initiative, be proactive and autonomous - Glovo is also yours!
• Have good energy and like what you do, even on bad days
• University degree
• Fluent in English
• An empathetic, inclusive and curious attitude