Head, Restaurant (Supervisor) at Talents and Skills Africa

Summary 

• Our client is looking to hire a Departmental Supervisor who will assist the Restaurant Manager in directing and organizing the staff to ensure first-class service, food & beverage offerings and marketing to maximize profits and guest satisfaction.

Job Description

• Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff
• Supervising the floor during meal periods to ensure that standards and steps of service are met through all guests’ interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situation and/or heavy activity, serving as a role model for the staff and other hotel employees.
• Interact positively with customers promoting restaurant’s services and goodwill.
• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
• Give guidance toward improvement and make necessary adjustments for consistency.
• Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence.

Job Requirements

• At least 2 years of proven work experience as a Supervisor in a restaurant or hotel, Hospitality Manageror similar role
• Proven customer service experience
• Familiarity with restaurant management software
• Leadership, motivational and people skills
• BSc Degree in Business Administration; Hospitality Management or Culinary Schooling is a