Hotel General Supervisor at 234 Hospitality

Position Summary

• As Hotel supervisor you will oversee the day-to-day operations of their hotel, ensuring that all staff members are performing their duties properly, training current employees on company policies and procedures, ensuring that all hotel standards are being met and that guests are having a positive experience while staying at the hotel.

Duties and Responsibilities

• You will be responsible for Coordinating with other departments such as Front desk and F&B to streamline operations.
• You will be responsible for reviewing guest complaints, concerns, or issues in order tomake decisions about how to best respond to them.
• You will be responsible for managing the daily operations of the hotel including hiring, training, scheduling, and supervising staff members.
• You will be responsible for ensuring that guests are satisfied with their experience at the hotel through regular contact with customers.
• You will be responsible for overseeing the financial operations of the hotel such as revenue management, revenue reports, profit and loss reports, budgets etc.
• You will be responsible for enforcing and ensuring a safe and secure environment by managing risk exposure to guests, colleagues, assets, through developing a team that is fully trained on risk procedures/policies, proper food handling, and fully compliant.
• You will be responsible for developing and maintaining rapport with key community contacts to ensure a visible presence within the Ajah Axis and Lagos Island as a whole.
• You will be responsible for monitoring budget and control operational costs and expenses with a focus on, building initiatives to create revenue, waste management and inventory management.
• You will be the reporting line for all other departments and must ensure that all departments are able to run smoothly with and without close supervision.
• You will be the representative for the management team and must handle all business enquiries, networking opportunities and operations with utmost professionalism and a
• sense of ownership.
• You will be responsible for ensuring that the hotel is well-maintained by scheduling repairs and maintenance as needed.

Requirements

• Candidates should possess a Bachelor's Degree with at least 5 years relevant work experience.