ICT Supervisor at Medecins Sans Frontieres

Main Purpose

• Executing the maintenance, follow-up, and monitoring of all IT and Telecom equipment, tools, and services, as well as ensuring onsite technical support and training of users under his/her responsibility per MSF standards, policies, protocols, and procedures, to guarantee the efficient use of all IT and Telecom services and infrastructure.

Job Description (Shortened)

• Supervising and monitoring on a day-to-day basis the implementation of the systems and communications' software and hardware in the mission ensuring compliance of MSF standards, protocols and procedures.

This includes the Following tasks:  

• Together with the Deputy Logistics Coordinator, analyzes the ICT needs of the mission, draws up a draft of the ICT budget, and designs an adapted strategy aiming to optimize the investment on information and communication technology
• Identify and implement Information management practices to enhance the mission system's effectiveness and reliability (development, checkup, deployment of applications, systems or new ITC standards, etc.)
• Installing, maintaining and monitoring, the ICT systems and equipment in the mission
• Comparing quality of equipment, software and internet providers/services, in order to optimize buying decisions and to ensure local assistance
• Supervising, planning and providing network security, help desk support and training to users, corrective and preventive maintenance activities (checkup and cleaning, etc.), updating and upgrading activities, security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)
• Ensuring questions and problems related to ICT are solved (if appropriate, according to MSF policies and procedures in force at any time).
• Registering, reporting and referring unsolved questions and problems, as well as unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards
• Planning and supervising the HR processes (recruitment, training, performance evaluation and internal, external communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required for the activity
• Provide training, assistance and Level 1 support
• Master the operating system (Windows 7)
• Deploy and migrate computer software
• Report and follow unresolved issues
• Brief new staff on IT services and best practices
• Brief new staff on the use of radio equipment
• Prepare targeted training workshops for users and IT topics that are useful in their daily work
•  Organize of the IT / COM activity:
• Establish and maintain a schedule of regular visits to the concerned projects
• Plan and organize his activity, organization, priorities based on the logistic team priorities, IT Policies, and IT related issues/problematics.
• Participate in the realization of the annual budget of the IT and Radio families by being aware of the equipment renewal criteria, by identifying the equipment need to be replaced, and by determining the items/quantities of the buffer stock
• Realize the cash request for its activity.

Requirements
Education:

• Essential, Advanced Diploma in IT.
• Desirable Degree in Technical Engineering.

Experience:

• At least years 2 in IT related jobs.
• Desirable experience in MSF.
• Desirable experience in administration and recovery of backups (MS, C, Veritas, etc.).

Languages:

• Fluent English (oral and written English), Hausa, Kanuri are Essential good command of ICT English.

Knowledge:

• Administration of Operational Systems (XP-Pro, W7, W2003 Server, Linux)
• MS Office 2003/2007/2010
• Microsoft Networks configuration and set up (network components - switch and routers - , Ethernet, Wi-Fi, Bluetooth)
• Protocols: TCP/IP, LAN, WAN
• Apps development languages: platforms.NET, Java, Eclipse RCP
• Configuration and set up of networks: Desktops, Laptops and peripheric
• Mail clients: Outlook, Mozilla, Lotus
• Picture creation: ISO, MDF, CSO, etc.
• Antivirus: Kaspersky  
• Other: SAP R3, Citrix, Remote Desktop Access.

Competencies:

• Results and Quality Orientation L2
• Teamwork and Cooperation L2
• Behavioral Flexibility L2
• Commitment to MSF Participles L2
• Stress Management L3.