Inbound Sales Agent (Tele-sales) at SunFi Technology Limited

About the Role:

• We are seeking a driven and focused Telesales Representative to join our inbound sales support team!
• Our ideal candidate should have a strong background in telesales. The following hard skills are essential: product knowledge and sales techniques.
• Additionally, the candidate should possess key soft skills such as active listening, persuasion, empathy, and strong communication abilities.
• The focus of the role is to make outbound calls and receive customer inquiries, providing advice and educating them on the products and services available for purchase. The goal is to convert these interactions into sales of our products and services.

Responsibilities:

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Update customer information such as change of address and phone number when requested to do so.
• Follow-up calls with emails if required.

Qualifications

• Bachelor's degree in Marketing, Communications, business administration and any other relevant social sciences course.
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints