Information Technology Administrator at Sailor's Lounge

Reports to: General Manager

Supervises: No supervisory duties are included in this position.

Education and/or Experience

• Bachelor’s degree in Computer Science or related field.
• Minimum of five years of experience gained through increasingly responsible management and technical positions within Hospitality Informational Technology.
• Project management experience required.

Job Knowledge, Core Competencies and Expectations

• Must possess a strong technical base.
• Demonstrated management skills.
• Possesses knowledge of hotel organizational structure, work flow, processes and operating procedures.
• Superior interpersonal skills.
• Experience with resort/hotel property management systems a plus.
• Familiarity with workstation and database networking operations.
• Ensures confidentiality and reliability of hotel data and proprietary information.
• Knowledge and ability to perform required role in emergency situations.

Job Summary (Essential Functions)
Responsible for the installation and updating of the hotel’s computer hardware and software and the maintenance and operation of its network infrastructure and website.

Job Tasks/Duties

• Maintains the various computer systems and software packages used by the hotel.
• Maintains the hotel’s website and cable system.
• Manages the transition from one computer system to a next generation system.
• Works with department heads to maintain and update the point-of-sale (POS) systems.
• Works with department heads to assess computer hardware and software requirements.
• Maintains the telephone system.
• Works with committees on computer, website and security access issues.
• Meets with General Manager to formulate information technology strategies, communicate problems and solutions and share related information.
• Conducts basic computer training for employees.
• Documents all system processes, procedures and operations and maintains up-to-date system operations manuals.
• Prepares annual budget for information technology operations.
• Ensures that all data and programs are regularly backed-up.
• Performs preventive maintenance on computer hardware.
• Makes simple repairs on computer hardware or sends equipment out for repair.
• Serves as a “help desk” for Microsoft Office, Accounting software, and other applications.
• Troubleshoots application software malfunctions and deals with software company’s technical support personnel to resolve malfunctions.
• Adds new users to Windows Server, Exchange Mail Server and Accounting software.
• Coordinates with software vendors to implement and integrate software modules.
• Assists GM and other department heads with ad hoc MIS projects such as data extraction, data analysis and report writing.
• Attends internal department and staff meetings.
• Works with department heads to determine their Web needs.
• Maintains an updated system for network security including firewalls.
• Performs other appropriate tasks as assigned by the General Manager.
• Licenses and Special Permits
• Certified Hospitality Technology Professional.
• Physical Demands and Work Environment
• Must be able to reach, bend, stoop, stand and lift up to 30 kilograms.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.