Information Technology Intern - Abuja at WaterAid

Job purpose

• The primary purpose of this position is to support the Finance and IT functions within our organization.
• This role will involve assisting the IT Officer in managing and providing support to system end-users for their hardware and software needs.
• Additionally, the role will encompass various finance-related tasks, providing a well rounded experience in both Finance and IT operations within a non-profit organization.
• This position offers hands-on experience in a dynamic environment, contributing to the overall efficiency and effectiveness of our operations.

Accountabilities 

Technical Support 

• Create suppliers on the digital app. 
• Follow up with actions regarding digital app support. 
• Provide hands-on support to users on raising payment.
• Assist in setting up and maintaining IT systems and infrastructure.
• Assist in providing technical support to staff and users, troubleshooting hardware and software issues.
• Prioritize and schedule problems, escalate problems (when required) to the IT Officer for further resolution.
• Assist in managing IT support services to ensure optimal performance and  availability.
• Support the implementation of new systems and technologies under the  guidance of the IT Officer.

System and Procedures 

• Act as the secondary point of contact for hardware problems, maintenance, and repairs. 
• Perform post-resolution follow-up requests.
• Perform quarterly preventative maintenance, including checking users’ OneDrive to ensure it’s being used and syncing. 
• Assist in identifying training needs for users and providing support and training sessions.
• Assist in monitoring and ensuring adherence to IT policies, including internet, email, and security policies.
• Assist in developing and disseminating IT best practices.

Learning and Development 

• Stay updated with advancements in information technology and make recommendations for improvements.
• Assist in facilitating staff training and capacity building in the use of new innovations and ICT tools.

Reporting 

• Assist in preparing monthly reports on IT-related activities.
• Support in managing and updating inventory of IT assets.
• Participate in monthly, quarterly and year-end stocktaking activities, reconciling physical counts with records.
• Provide regular feedback to the IT Officer on IT issues and initiatives, as well as steps taken to address challenges.
• Assist in monitoring the IT budget and reporting on budget implementation monthly to ensure cost-effectiveness.

Person specification

Essential criteria

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Strong interest in IT support and troubleshooting.
• Good understanding of Windows PCs, servers, printers, and mobile devices.
• Good knowledge of network and system security.
• Proficiency in Microsoft Office applications, especially Excel.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to learn quickly and adapt to changing technology.