Information Technology Support Engineer at Vendease

Job Summary

• We are looking for talented and qualified IT support personnel to join our team.
• You will be responsible for a smooth operation of computer systems and ensure all users get maximum benefits from them.
• You will troubleshoot, install and configure computer hardware and provide IT support for the organization and deal directly with employees who have any technical issues .

Responsibilities

• Install and configure hardware and software components.
• Provide technical assistance with computer hardware and software.
• Resolve issues for staff via phone, in person, or electronically.
• Log bugs and enhancement requests.
• Provide introductory on-line & classroom training for company products where required.
• Resolve technical issues in a timely manner using available resources within the company.
• Keep computer systems running smoothly and ensure users get the maximum benefit from them.
• Collaborate with team members to assist in IT infrastructure projects, including system upgrades, migrations, and deployments.
• Monitor and maintain network performance and proactively identify potential issues, taking corrective actions to prevent disruptions.
• Provide support, including procedural documentation and relevant reports.
• Develop and follow  diagrams and written instructions to repair a fault or set up a system.
• Administer and maintain user accounts, permissions, and access controls across various systems and platforms
• Respond within agreed time limits to call-outs.
• Ensure all open logs are closed within the stipulated time.
• Prioritise and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as vendors.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.

Requirements

• Bachelor's degree in computer science or engineering or related field, 
• Minimum of 3 years experience in a similar role.
• Proficient with Google and Microsoft office tools.
• Experience with CCTV and Access control systems.
• Familiarity with Service Desk Solutions especially Zohodesk.
• Familiarity with MDM, Firewall and Identity Management System.
• Experience troubleshooting systems (hardware and software).
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Strong problem solving and critical thinking skills.
• Excellent reporting and documentation skills.
• In depth knowledge of Windows 10, Windows 11,  Mac OS, Chrome OS and  Linux.