IT Infrastructure Executive at PG Consulting Limited

Job Description

• We are looking to hire an experienced IT Infrastructure Executive for one of our clients in the manufacturing Industry.
• The ideal candidate should be well-experienced in IT Infrastructure management to carry out all job responsibilities and other duties as may be required by the management.

Responsibilities
IT Support duties:

• Resolving IT support requests from employees, Answering employee questions regarding computer systems,
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues,
• Generating sign ins for new hires during the on-boarding process, Installing new software and hardware drivers and updating existing ones as needed,
• Updating employees on the status of their service requests, Logging all service requests and updating tickets as needed
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members

Other Responsibilities include:

• Attending to user sites when required, mixture of remote & onsite support.
• Installing, configuring & updating of desktop applications
• Responding to tickets/request from users
• Supporting Microsoft office 365 suite & Windows
• Escalation of issues to next level of support

Requirements/Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 6 years as IT Infrastructure
• Should have IT experience in installation & configuration of OS or software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.