IT Infrastructure Manager at Lagoon Hospitals

• The job holder will be critical in ensuring our IT's infrastructure's smooth operation, security and scalability, including a mix of on-premises deployments, private cloud environment and Microsoft Azure cloud services.

Summary of Responsibilities

• Lead and manage a team of IT infrastructure professionals responsible for the day-to-day operations, maintenance, and support of the hospital's IT infrastructure.
• Implement strategic plans to ensure the IT infrastructure's continuous availability, performance, scalability, and security across all hospital sites.
• Manage the migration of on-premises workloads between multiple Cloud & Local Environments (Private cloud, Azure & On-premise) ensuring efficient and secure transitions.
• Monitor and assess security threats and implement appropriate measures to safeguard the hospital's data and systems.
• Implement best practices for infrastructure management, including monitoring, maintenance, and incident response.
• Develop and implement disaster recovery (DR) and business continuity (BC) plans to ensure minimal disruption during an outage.
• Manage vendor relationships and ensure service level agreements are met.
• Develop and maintain a comprehensive infrastructure documentation library.
• Monitor and analyze infrastructure performance metrics to identify potential bottlenecks and areas for improvement.
• Plan and manage infrastructure projects, including upgrades, migrations, and new implementations.
• Communicate effectively with all stakeholders, including IT staff, department heads, and hospital leadership when necessary.
• Foster a collaborative and high-performance culture within the IT team.
• Maintain budget for the IT infrastructure

Key Performance Indicators/Performance Goals

• Maintain an uptime of 98% or higher for critical systems and infrastructure.
• Achieve an average incident response time of less than x minutes
• Complete all infrastructure projects on time and within budget.

Job Qualification

• Bachelor’s degree in computer science, Information Technology, or a related field.
• A minimum of 7 years of experience in IT infrastructure management, with a strong focus on data center operations and cloud computing.
• Relevant certifications (e.g ITIL, Linux, Azure or AWS certifications) are a plus.
• In-depth knowledge of enterprise resource planning (ERP) systems is a strong plus.
• Proven experience managing and optimizing on-premises, private, and hybrid cloud environments.
• Proficient knowledge of AD DS, Microsoft Azure and AWS cloud services and administration.
• Advanced knowledge of Linux Operating systems and applications.
• Strong understanding of IT security best practices and experience with security technologies.

Core Competencies

• Interpersonal and communication skills, Service oriented, courteous, team player
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Excellent analytical and problem-solving skills.