Fresh Jobs at Lagoon Hospitals

• The job holder would be responsible for the overall effective and efficient management of the Hospitals Central and secondary stores, managing stock movement across all hospital's locations, and coordinating warehouse staff.

Summary of Responsibilities

• Abide by established stock requisition system to ensure all departments have the necessary stock items in a timely and efficient manner
• Supervise all team members in the central pharmacy, and provider oversight and support to the store supervisor at hospital locations
• Responsible for ensuring department compliance with established processes for stock replenishment for drugs medical consumables, stationeries, and all other stock items.
• Ensure department adherence with established Drug Formulary and supporting processes
• Management of the store’s receipt and dispensing mechanisms and ensuring it complies with the financial and procurement guidelines on a daily, weekly, monthly, quarterly and annual basis.
• Collaborate with Pharmacy, Lab, Nurses and ancillary teams to ensure efficient and timely issuances and requisition processing.
• Generate various reports including weekly stock balances & stock movement reports; stock count reports and stock out reports 
• Providing the monthly Utilization Data after stock count within 4 days of close
• Compliance with Company’s operating procedures and policies, and accountable for timely development and review of department’s standard operating procedures.
• Initiate and drive department quality improvement project

Key Performance Indicators/Performance Goals

• Achieve average overall reduction in stockout by 30% by FY-2024
• Days in inventory should be between 45 days for local and 90 days for offshore. TARGET:- 90 days
• Store process integrity - Zero lines Outstanding GRN for a central store before monthly store count; Zero lines outstanding acknowledgment across all location stores.
• Stocked items - Achieve 100% monthly requisition submission for Med consumables, domestic and stationary items by 3rd day of each month.

Job Qualification

• Degree or Higher Diploma in Accountancy or other numeric disciplines 
• Stock management qualifications ideal
• 5 years post NYSC experience is desirable
• Healthcare and prior experience with an ERP a plus

Core Competencies

• Computer literacy, ability to work with Microsoft Windows packages with average skills in MS Excel usage
• Interpersonal and communication skills
• Service oriented, courteous, team player

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Job Profile for Process Improvement Manager

• The process improvement manager is responsible for the design, measurement, and improvement of IWLH’s core processes. 
• The manager is accountable for analyzing the current operational procedures and identifying areas for improvement within an organization
• They collaborate with cross-functional teams and department heads to to drive process efficiency and effectiveness, and ensure that processes are aligned with business goals and objectives while delivering optimal outcomes.
• This person coaches and mentors others through the use of continuous Improvement tools to maximize process performance, and to elevate continuous Improvement mindset and skillset throughout the organization.

Summary of Responsibilities

• Identify process improvement opportunities across the organization, using data analysis and stakeholder input.
• Work closely with cross-functional teams and department leaders to ensure that process improvements are aligned with business goals and objectives.
• Manages special projects to define, measure, and improve operational processes in line with stated business goals within IWLH
• Create and maintain documentation of updated processes, procedures, and work instructions to drive process standardization and improve efficiency.
• Identify and manage risks associated with new or changed processes and ensure that appropriate controls are in place.
• Develops effective control plans, working with process owners, to ensure improvement gains are sustained on a long-term basis
• Coaches and mentors individuals and teams in the practical application of Continuous Improvement tools.
• Participates in the development of policies, procedures, and other documentation to support process improvements.
• Keeps stakeholders apprised of project status and defined deliverables using well analyzed data, relevant metrics and dashboard Leverages best practices and shares within the team and across all businesses.
• Identifies opportunities to utilize new technologies to advance process performance.
• Collaborates with IT to facilitate the rollout of large-scale technology platforms.
• Serves as a change agent, systematically driving continuous improvement and change throughout the business.

Job Qualification

• Bachelor's degree in Business Administration or a related field; Master's degree preferred.
• 5+ years of experience in process improvement, project management, or a related field.
• Experience with Lean or Six Sigma methodologies is preferred

Core Competencies

• Excellent communication skills with ability to communicate complex ideas to both technical and non-technical audiences
• Proficiency in Microsoft Office
• Ability to think strategically and long-term

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• The job holder will be critical in ensuring our IT's infrastructure's smooth operation, security and scalability, including a mix of on-premises deployments, private cloud environment and Microsoft Azure cloud services.

Summary of Responsibilities

• Lead and manage a team of IT infrastructure professionals responsible for the day-to-day operations, maintenance, and support of the hospital's IT infrastructure.
• Implement strategic plans to ensure the IT infrastructure's continuous availability, performance, scalability, and security across all hospital sites.
• Manage the migration of on-premises workloads between multiple Cloud & Local Environments (Private cloud, Azure & On-premise) ensuring efficient and secure transitions.
• Monitor and assess security threats and implement appropriate measures to safeguard the hospital's data and systems.
• Implement best practices for infrastructure management, including monitoring, maintenance, and incident response.
• Develop and implement disaster recovery (DR) and business continuity (BC) plans to ensure minimal disruption during an outage.
• Manage vendor relationships and ensure service level agreements are met.
• Develop and maintain a comprehensive infrastructure documentation library.
• Monitor and analyze infrastructure performance metrics to identify potential bottlenecks and areas for improvement.
• Plan and manage infrastructure projects, including upgrades, migrations, and new implementations.
• Communicate effectively with all stakeholders, including IT staff, department heads, and hospital leadership when necessary.
• Foster a collaborative and high-performance culture within the IT team.
• Maintain budget for the IT infrastructure

Key Performance Indicators/Performance Goals

• Maintain an uptime of 98% or higher for critical systems and infrastructure.
• Achieve an average incident response time of less than x minutes
• Complete all infrastructure projects on time and within budget.

Job Qualification

• Bachelor’s degree in computer science, Information Technology, or a related field.
• A minimum of 7 years of experience in IT infrastructure management, with a strong focus on data center operations and cloud computing.
• Relevant certifications (e.g ITIL, Linux, Azure or AWS certifications) are a plus.
• In-depth knowledge of enterprise resource planning (ERP) systems is a strong plus.
• Proven experience managing and optimizing on-premises, private, and hybrid cloud environments.
• Proficient knowledge of AD DS, Microsoft Azure and AWS cloud services and administration.
• Advanced knowledge of Linux Operating systems and applications.
• Strong understanding of IT security best practices and experience with security technologies.

Core Competencies

• Interpersonal and communication skills, Service oriented, courteous, team player
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Excellent analytical and problem-solving skills.

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• The job holder will play a key role in supporting our critical IT infrastructure, ensuring smooth operations and scalability across all our hospital locations.

Summary of Responsibilities

• Assist senior IT staff with the installation, configuration, and maintenance of Active Directory Services for user and group management.
• Support the virtualized environment by provisioning, configuring, and troubleshooting virtual machines.
• Assist with the management and maintenance of NAS storage solutions.
• Gain experience with both Microsoft Azure and AWS cloud services, including basic deployments and management tasks.
• Support the migration of on-premises workloads between multiple Cloud & Local Environments (Private cloud, Azure & On-premise) ensuring efficient and secure transitions.
• Participate in the maintenance and troubleshooting of LAN and WAN network infrastructure.
• Assist with endpoint administration tasks, including operating system deployments, patching, and configuration management.
• Provide first-line technical support to end-users via phone, email, and in-person assistance.
• Document IT procedures and troubleshoot user issues efficiently.
• Participate in the documentation and maintenance of a comprehensive infrastructure documentation library.
• Participate in system monitoring and maintain awareness of potential security threats.
• Assist with the implementation and enforcement of IT security policies.
• Communicate effectively with all stakeholders, including IT staff, department heads and hospital leadership where necessary

Key Performance Indicators/Performance Goals

• Maintain a high user satisfaction rating through prompt and effective resolution of user issues.
• Contribute to achieving and maintaining high system uptime across all IT infrastructure components.
• Resolve user tickets within established timeframes.
• Maintain accurate and up-to-date IT documentation.
• Participate in maintaining a secure IT environment by following security protocols and reporting potential security breaches promptly.

Job Qualification

• Bachelor’s degree in computer science, Information Technology, or a related field.
• A+ and Network+ certifications preferred.
• A minimum of 2-3 years of experience in IT infrastructure, with a strong understanding of network concepts (LAN, WAN, TCP/IP)
• In-depth knowledge of enterprise resource planning (ERP) systems is a strong plus.
• Strong experience with Windows Server operating systems and Active Directory Domain Services.
• Experience with virtualization technologies (VMware, Hyper-V).

Core Competencies

• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills with great attention to details
• Strong analytical, organizational, and multi-tasking skills
• Energetic, highly self-motivated, and able to work independently, efficiently and productively.

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• The Chief Information Officer will plan, coordinate, direct and design all technology services as well as provide direction and support for IT solutions that enhance mission-critical business operations of the organization.

Summary of Responsibilities

• Develop and execute IT strategy to meet the organization’s short- and long-term goals and objectives
• Ensure optimal design, build, functionality and adoption of EMR solutions, and supporting software products and solution.
• Provide leadership and operational management of all physical IT infrastructure.
• Develop IT business plan and budget, and control operational budget and expenditures 

• Lead strategic and operational IT governance processes 
• Develop and enforce policy and procedures to ensure the protection of the systems’ IT assets and the integrity and privacy of information entrusted to or maintained by the systems
• Ensure the organizations alignment with all applicable data privacy and protection regulations
• Ensure best practices and expertise in all areas of data security
• Lead and coordinate risk assessment activities to assess information security risks, prioritize risks, and identify improvements.
• Provide leadership, knowledge, and technology support to deliver efficient data capture, and data analytics to support clinical, operational and commercial strategic decisions
• Position the organization as an industry leader in the digitization of the patient journey, and delivery of world-class patient experience

Key Performance Indicators/Performance Goals

• Development and delivery of effective organization IT Strategy
• Maintenance of applications and systems to minimize systems faults and incidents
• Effective management and administration of relevant IT SLAs
• Timely completion of projects

Job Qualification

• BSc. or MSc. in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• MBA or Relevant Business degree is an added advantage.
• One or more of the following IT related certifications will be desired: MCSE, OCP, CITP, MCSA, ITILv3 and Information Security Certification Tracks.
• 10+ years of increasingly responsible experience in ERP/Enterprise Application systems, analysis and design.
• Deep understanding of health services operations / products knowledge, an expert technical knowledge in software development as well as depth in computer hardware handling capabilities are essentials abilities required in the position.

Core Competencies

• IT Architecture Design and Development, Systems Networking and Data Centre Operations
• Interpersonal and communication skills, Service oriented, courteous, team player

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Responsibilities

• Drive assigned company vehicles with utmost care, conveying staff and patients to designated locations
• Adhere to all road traffic laws and regulations while driving the company vehicles
• Completion of vehicle movement register to ascertain self and vehicle whereabouts at all times
• Liaise and work with clinical and non-clinical staff to ensure quality care is given to clients and patients
• Maintain confidentiality and impartiality
• Participate in your departmental quality improvement project
• Carry out other duties as assigned.