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  • Posted: Jan 11, 2023
    Deadline: Feb 8, 2023
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    Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, ...
    Read more about this company

     

    IT Service Desk Analyst

    • Provide First level IT support Call prioritization, categorization, escalation/referral, and resolution,
    • Weekly report to Unit head on number of Logged, open, and unresolved requests
    • Assigning users requests to different workgroup using fresh service
    • Resolving IT Issue through phone/ Teams/ email /service desk portal Service desk alongside other first level functions
    • Must resolve 35% of all tickets logged against Technology Group

    Requirements

    • Candidates should possess an HND or Bachelor's Degree.
    • Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools.

    Salary
    N102,000 Net

    Method of Application

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