IT Supervisor at Alan & Grant

Job Summary

• To ensure that the organization maintains a robust and secure Information and Communication Technology (ICT) infrastructure that facilitates the efficiency of its operations to satisfy its members .

Duties and Responsibilities

• Oversee all tasks relating to the installation, maintenance and management of the computer network to meet the organization.
• Ensure that the ICT network is consistently available and operating efficiently.
• Put in place comprehensive disaster recovery and business continuity plans.
• Perform regular maintenance procedures and ensure the necessary security measures are taken.
• Ensure that all software is licensed and updated to meet the needs of the organization.
• Conduct regular inspections to identify if computer programs, applications and systems have been misused.
• Monitor network bandwidth usage in line with the organizations’ ICT policy.
• Assist in the evaluation of current business processes and modify/update to ensure efficiency.
• Develop, execute and manage system test plans, system improvements and fixes.
• Coordinate all activities between IT Unit and internal/external stakeholders.
• Planning, developing and implementing the ICT budget.
• Ensure regular on-the-job coaching of staff and other support staff..
• Ensure quality of service from IT infrastructure (LAN, WAN)
• Implement preventive and corrective solutions, using the right tools.
• Troubleshoot and support other hardware infrastructures of the organization such as CCTV, ACCESS CONTROL SYSTEM, POS terminals, etc.
• Maintain, support and enhance software application systems.
• Coordinate normal maintenance and upgrades to the software.
• Solve user problems with software usage and software bugs.

Requirements

• A First Degree (or equivalent) and/or a higher Degree in Computer Science, Computer Engineering, Electrical / Electronic Engineering, or any related field
• Professional membership of relevant local and/or international associations such as: ICT certifications such as MSCE, CCNA, etc.
• Certifications in Programme/Project Management, Networking, Switching (e.g. CWNP, CISA, MCITP, MCTS, CCNP, CCIE, CISSP, PMP) will be an added advantage
• Minimum of 7 years of post-qualification experience in ICT management including across-board knowledge of computer hardware ,computer hardware, and project management