IT Support Executive at Ascentech Services Limited

Job Description
IT Support Duties:

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems, Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues, Generating sign ins for new hires during the onboarding process, Installing new software and hardware drivers and updating existing ones as needed, Updating employees on the status of their service requests, Logging all service requests and updating tickets as needed
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members

Responsibilities

• Attending to user sites when required, mixture of remote & onsite support.
• Installing, configurating & updating of desktop applications
• Responding to tickets/request from users
• Supporting Microsoft office 365 suite & Windows
• Escalation of issues to next level of support

Requirements

• Candidates should possess an HND / B.Sc Degree with 6+ years hands-on in IT related processing/service industries.
• Should have IT experience in installation & configuration of any OS or software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.
• The location is Sango Ota, Ogun State.