IT User support - Analyst at Renmoney

The position

• The IT Support Officer provides technical assistance to computer users, answers questions or resolves computer problems for clients in person, or via telephone or electronically.
• You will be required to provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. 

Responsibilities

• Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end-user systems
• Provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• Provide one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
• Resolve network-related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
• Coordinate with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.

Requirements

• Minimum of 2 years performing end-user support in a Microsoft Windows environment
• A strong and proven ability to prioritize and manage multiple end-user and systems issues at once

Preferred:

• Strong analytical skills and the ability to solve problems independently in the context of PC and end-user support
• Demonstrated knowledge of Microsoft Windows 7/8.1/10, Office 365, Sharepoint and Onedrive in a corporate LAN environment

This job is perfect for you if you

• Enjoy adding structure and developing approaches to ambiguous problems
• Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity
• Have excellent verbal and written communication skills